Disability Service Standards (DSS)
Under the Commonwealth of Australia Disability Services ACT 1986, there are a set of 12 National standards governing employment service providers such as CHESS in terms of its provision of services to its clients.
These can be translated as:
1. Service Access: Getting a service when you need it.
2. Individual Needs: Getting the help that you need.
3. Decision Making and Choice: Having your say.
4. Privacy, Dignity and Confidentiality: Keeping things private.
5. Participation and Integration: Taking part in the community.
6. Valued Status: Doing things the community thinks are important.
7. Complaints and Disputes: Saying there is a problem and getting it fixed.
8. Service Management: Running the service well.
9. Employment Conditions: Having rights at work.
10. Service Recipient Training and Support: Learning skills so you can work.
11. Staff Recruitment, Employment and Training: Having staff who can help you.
12. Protection of Human Rights and Freedom from Abuse: Being safe and feeling safe.
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Information for Employers
